Printing Error Instructions

Check if your internet is working:

The internet connection icon is located at the top right of the application.

If QUEUE doesn't show any message:
- Check to make sure the power and the ethernet cable are properly connected to the printer and the router.
- Do a test print, if you can’t print, please change the ethernet cable and try to perform a test print again.

Select “Printing” in the side navigation bar, and scroll to the bottom to perform a test print

If Queue shows the message “Unable to connect to printer”:

- Please check to make sure the power and the ethernet cable are properly connected to the printer and the router.
- Perform a Test Print.
- Check if you gave Queue the correct Local Network Permissions.

For devices below iOS 14v:
- Click Settings on your iPad
- Click QUEUE
- Enable Location and Local Network.

For devices above iOS 14v:
- Click Settings on your iPad
- Click Privacy

- Click Local Network

- Enable Queue

After that, perform a test print in Queue.

If errors have not been resolved, please select from these printers for more instructions.

If errors have not been resolved, please select from these printers for more instructions.

EPSON T82II/III

EPSON M10/M30

STAR TSP654

STAR TSP100

EPSON T82II/III

How to perform a Self Test:

- Turn the printer OFF
- Press the feed button and continue to hold while turning the printer back ON again.
- Keep holding the feed button until a paper prints from the device.
(Video Here)

A test page will be printed, which will display the printer status along with the IP address. Please identify the IP address designated to the specific printer, and confirm that it is identical to the one you set up in Queue.

If your self test IP address is set to None, there are two reasons why:
- Your printer is not connected, please check the power and the ethernet cable are properly connected. Change the ethernet cable and try again.
- Your Printer Type is ™ Mode.

If your printer is set up on ™ Mode, in Queue app:
Go to Settings -> Printing -> Printers. Select printer and click SEARCH.

The system will show all of the printers available, please click the printer you want to connect with.

Perform a test print and press SAVE.

Tip:
In order to avoid connectivity issues, please forget other wifi credentials that are different from the one your printer is connected to.

This means you should only save the credentials and enable Auto-Join for QUEUE WIFI POS. For example, you should never enable Auto-Join or save the WIFI password from a different WIFI connection, otherwise you might experience printer connectivity issues.

EPSON M10/M30

How to perform a Self Test:

- Turn the printer OFF
- Press the feed button and continue to hold while turning the printer back ON again.
- Keep holding the feed button until a paper prints from the device.
(Video Here)

After it prints the first paper, you’ll see a red light on your printer. Please press the feed button again, it will print a second paper.
Wait a few seconds and the printer will print a third paper that display the printer status along with the IP Address.

Please identify the IP address designated to the specific printer, and compare each of them to make sure it is the same as the one you set up in Queue.

add video

If your self test IP address is set to None, there are two reasons why:
- Your printer is not connected, please check the power and the ethernet cable are properly connected. Change the ethernet cable and try again.
- Your Printer Type is ™ Mode.

If your printer is set up on ™ Mode, in Queue app:
Go to Settings -> Printing -> Printers. Select printer and click SEARCH.

The system will show all of the printers available, please click the printer you want to connect with.

Perform a test print and press SAVE.

Tip:
In order to avoid connectivity issues, please forget other wifi credentials that are different from the one your printer is connected to.

This means you should only save the credentials and enable Auto-Join for QUEUE WIFI POS. For example, you should never enable Auto-Join or save the WIFI password from a different WIFI connection, otherwise you might experience printer connectivity issues.

STAR TSP654

How to perform a Self Test:

- Turn the printer OFF
- Press the feed button and continue to hold it while turning the printer back ON again.
- Keep holding the feed button until a paper prints from the device.

The printer will print 2 papers:

A test page will be printed (the second paper). It will display the printer status along with the IP address (please check the bottom of the paper). Identify the IP address designated to the specific printer, and compare it with the address you set up in Queue.

If your printer is configured in ESC/POS mode, make sure the test print IP address is identical to the one you type in the Queue app.

If your printer is configured in Star Line mode, make sure the test print IP address is identical to the one in the Queue app.

If the IP address in the Queue app is different than the one that the self test print shows, please change it:

Click SEARCH and look for the printer with the same IP address.

The system will search for all of the printers available. Please click on the printer you want to connect with and perform a test print and press save.

STAR TSP100

How to perform a Self Test:

- Turn the printer OFF
- Press the feed button and continue to hold it while turning the printer back ON again.
- Keep holding the feed button until a paper prints from the device.

The printer will print 2 papers:

A test page will be printed (the second paper). It will display the printer status along with the IP address (please check the bottom of the paper). Once you identify the IP address designated to the specific printer, please compare it with the address you set up in Queue.

If the IP address in the Queue app is different than the one that the self test print shows in the example below

Click SEARCH and look for the printer with the same IP address.

The system will search for all of the printers available. Please click on the printer you want to connect, perform a test print and press save.

Printing Error Instructions

Check if your internet is working:

The internet connection icon is located at the top right of the application.

If QUEUE doesn't show any message:

- Check to make sure the power and the ethernet cable are properly connected to the printer and the router.

- Do a test print, if you can’t print, please change the ethernet cable and try to perform a test print again.

Select “Printing” in the side navigation bar, and scroll to the bottom to perform a test print

If Queue shows the message “Unable to connect to printer”:

- Please check to make sure the power and the ethernet cable are properly connected to the printer and the router.

- Perform a Test Print.

- Check if you gave Queue the correct Local Network Permissions.

For devices below iOS 14v:

- Click Settings on your iPad

- Click QUEUE

- Enable Location and Local Network.

For devices above iOS 14v:

- Click Settings on your iPad

- Click Privacy

- Click Local Network

- Enable Queue

After that, perform a test print in Queue.

If errors have not been resolved, please select from these printers for more instructions.

If errors have not been resolved, please select from these printers for more instructions.

EPSON T82II/III

How to perform a Self Test:

- Turn the printer OFF

- Press the feed button and continue to hold while turning the printer back ON again.

- Keep holding the feed button until a paper prints from the device.

A test page will be printed, which will display the printer status along with the IP address. Please identify the IP address designated to the specific printer, and confirm that it is identical to the one you set up in Queue.

If your self test IP address is set to None, there are two reasons why:

- Your printer is not connected, please check the power and the ethernet cable are properly connected. Change the ethernet cable and try again.

- Your Printer Type is ™ Mode.

If your printer is set up on ™ Mode, in Queue app:

Go to Settings -> Printing -> Printers. Select printer and click SEARCH.

The system will show all of the printers available, please click the printer you want to connect with.

Perform a test print and press SAVE.

Tip:

In order to avoid connectivity issues, please forget other wifi credentials that are different from the one your printer is connected to.

This means you should only save the credentials and enable Auto-Join for QUEUE WIFI POS. For example, you should never enable Auto-Join or save the WIFI password from a different WIFI connection, otherwise you might experience printer connectivity issues.